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Once we receive the whole order back we will issue a full refund including the original delivery charge. You will then need to return the whole order to us, at your own expense if you have already received it.
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This can be done by calling us on 01761411077 or via email at You must also notify us in writing stating the reason for the proposed return.No return must be made until you receive written authorisation. If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within eight working days of receiving your parcel. As the goods are your responsibility until they reach our warehouse please ensure you package your return to prevent any damage to the items or boxes.With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage and insurance in case the parcel fails to reach us.If an item is returned to us outside of the twenty eight day time frame or is in a non re saleable condition a credit note will be issued at the discretion of Bath Potters Supplies Ltd. This does not affect your statutory rights.
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Should you wish to return an item to us please repack it with care using all original packaging or a suitable alternative. Please retain all packaging until you are sure you wish to keep your items. In the unlikely event that a parcel arrives damaged or faulty please contact us on 01761 411077(Monday to Friday 9am to 5pm) or by email at so we can arrange a replacement, exchange, or refund for you.If you wish to return an item, with the exception of personalised products, we need to receive it back into our warehouse within twenty eight days of receipt for a refund or exchange. Special Offers New Products Best Sellers.Clay Extruders Tile Cutters Glaze Stirrers 5 Gallon Mixers.Drape Moulds Containers & Utensils Banding Wheels Turntables Sieves.Pugmills Sedimentation Basin Slab Rollers Spray Booths All Kilns Wheels & Equipment.Wheels & Accessories Wheels Wheel Accessories Kiln Building & Firing Kiln Furniture Orton Cones More Kiln Building & Firing.Kilns Plug In Kilns (13amp) Nabertherm Kilns Rohde Kilns Raku & Gas Kilns.Clay Gun Bow Harps Natches Miscellaneous Tools All Tools & Brushes.Sponges & Diddlers Diddlers And Sponge Sticks Sponges Clay Wire and Crimps Handled Wires Hole Cutters Potters Pins Rasps Sculpture Tools Tool Sets Wipe Out Tools Calipers.Throwing & Turning Tools Throwing Sticks Turning Tools Throwing Ribs Metal Scrapers Rubber Kidneys & Textured Ribs Slip Trailers.Stamps & Rollers Handled Textured Art Rollers Impression Mats & Rollers Indian Wooden Block Stamps MKM FingerRollers MKM HandRollers4Clay MKM PADDLES MKM Rollers4Clay MKM Stamps4Clay Number & Letter Stamps Potters Knives Ball End Tools.Loop Tools Coiled Ribbon Double Ended Loop Tools Coiled Ribbon Single Ended Loop Tools Coiled Wire Double Ended Loop Tools Fine Wire Loop Tools Decorating & Clean Up Tools Bamboo Tools.Modelling Tools Metal Modelling Tools Plastic Modelling Tools Hardwood Modelling Tools Wooden Modelling Tools Fine Wood Modelling Tools Brushes Brush Sets Chinese Brushes Chinese Pipe Brushes Cut Line Banders with Quill Detail Liners More Brushes.
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